Terms of Service

These terms ("Terms") govern all agreements between Payper ApS, CVR no. 46639766, Hundstrupvej 18, 5750 Ringe, Denmark ("Payper", "we", "us") and the business or person purchasing or using Payper's services ("Customer").

Payper provides software and related services for service businesses (B2B), including platform access, modules, booking, planning, messaging, website, SEO and advertising. By creating an account, accepting an offer, enabling modules or making payment, the Customer accepts these Terms.

Individual written agreements prevail over these Terms where they expressly differ. Current prices are listed at payper.dk/priser and/or in the Customer's active selections in the application billing area, unless otherwise agreed in writing.

Related documents: Privacy Policy and Data Processing Agreement.

1. Definitions

• Platform: Payper's web software and related apps, APIs and integrations.
• Modules: Optional product features the Customer enables and pays for (e.g. core platform, website, SEO, Google Ads, Meta Ads).
• User: A natural person given access to the Platform by the Customer.
• Customer Data: Data entered, created or processed in the Platform by the Customer or its Users, including data about the Customer's own clients, enquiries, jobs, calendar, documents and messages.
• Services: The Platform, Modules, support, onboarding and other services Payper provides to the Customer.

2. Agreement and trial

1. The agreement is formed when the Customer creates an account, accepts the Terms and/or enables paid Modules.
2. New accounts may receive a 7-day trial. Payper may extend the trial at its discretion.
3. After the trial, a valid payment card must be linked for continued use of active paid Modules. Without valid payment, access may be limited or closed.
4. Payper may refuse signup or terminate the agreement if there is reasonable suspicion of abuse, fraud or breach of the Terms.

3. Licence and access

1. The Customer receives a time-limited, non-exclusive, non-transferable right to use the Platform and selected Modules for the Customer's own internal business operations.
2. The licence covers the number of Users included in the agreement or active selections. Extra users are charged at current prices.
3. Accounts and credentials are personal to each User unless otherwise agreed. The Customer is responsible for all activity under its account.
4. The Customer may not resell, rent, sublicense or otherwise provide the Platform as a service to third parties without Payper's prior written consent.
5. The Customer must use the Platform lawfully and must not upload illegal content, malware or infringe third-party rights.
6. If unauthorised access or a security incident is suspected, the Customer must notify Payper immediately and help contain the issue.
7. Payper may temporarily suspend access on suspicion of abuse, non-payment or material breach.

4. Prices and payment

1. All prices are in DKK and exclusive of VAT unless otherwise stated. Current list prices are available at payper.dk/priser and in the application.
2. Unless otherwise agreed in writing or shown in the application at the time of purchase, indicative prices include:
   • Payper platform / core subscription and standard modules: DKK 500 per module per month
   • Extra user: DKK 100 per user per month
   • Website, SEO, Google Ads and Meta Ads: DKK 500 per module per month (ad spend is paid separately directly to the ad platform)
   • SMS: DKK 0.50 per message sent
   • Payments processed via Payper/Stripe: 2.5% transaction fee (does not apply to ad spend paid directly to Meta/Google)
3. Subscriptions and fixed modules are charged in advance by card. Usage (e.g. SMS) may be charged ongoing or in arrears.
4. Payment is by card only through Payper's payment provider. Payper does not as a rule issue manual invoices with payment terms.
5. If a card is declined or payment fails, Payper may retry charges for amounts due, suspend access and require arrears to be paid before restoring access.
6. Payper refunds amounts charged due to clear error (e.g. wrong modules or services). Other prepaid periods are non-refundable unless mandatory law or a separate agreement requires otherwise.
7. Price changes are notified at least 30 days in advance by email or in the Platform. Continued use after the effective date constitutes acceptance. If the Customer does not accept the change, the Customer may terminate effective on the change date.

5. Term and termination

1. The agreement has no long-term lock-in and runs month to month unless otherwise agreed in writing.
2. The Customer may terminate with notice equal to the current calendar month plus one (1) additional calendar month. Example: notice on 10 March ends the agreement on 30 April, and the Customer pays for March and April.
3. Termination must be made in the Platform or in writing to info@payper.dk.
4. Payper may terminate on the same notice, or immediately for material breach, including non-payment, abuse or unlawful use.
5. On termination, the Customer's right of use ends. The Customer may export Customer Data for up to 3 months after termination unless otherwise agreed at onboarding. Payper then deletes Customer Data unless law requires longer retention or the parties agree otherwise in writing.
6. Inactive accounts (no active subscription or prolonged non-use) may be deleted after 3 months. Payper aims to give reasonable notice where practical.

6. Scope of services and changes

1. The Platform is standard SaaS provided "as is" with ongoing development. Payper may add, change or remove features provided the overall service is not fundamentally degraded without notice.
2. Payper provides Danish support during ordinary business hours. Support does not necessarily include customisation of the Customer's own systems, third-party integrations or on-site assistance unless separately agreed.
3. Website, SEO and advertising are add-on services. Results depend on market, content, budget and Customer cooperation. Payper does not guarantee specific rankings, leads or revenue.
4. Ad spend on Meta, Google and similar platforms is paid by the Customer directly to the platform unless otherwise agreed in writing.

7. Operations, maintenance and downtime

1. The Platform is hosted in Germany (EU) with Payper's subprocessors. The Customer is responsible for internet access and own devices.
2. Payper aims for stable operations but does not guarantee uninterrupted availability. Planned maintenance and updates may cause temporary reduced functionality or downtime.
3. Payper is not liable for loss caused by downtime, delays, update issues, internet failures, third-party failures or force majeure.
4. Payper takes regular backups, but the Customer should also export important data on an ongoing basis.

8. Customer Data and personal data

1. The Customer owns Customer Data. Payper receives only a limited right to process Customer Data to provide, operate, secure and improve the Services.
2. For personal data the Customer enters about its own end customers, employees etc., the Customer is controller and Payper is processor. See the Data Processing Agreement.
3. For Payper's own processing (account administration, billing, support, Payper marketing etc.), Payper is an independent controller. See the Privacy Policy.
4. The Customer is responsible for ensuring entered data is lawful and that a valid legal basis exists towards data subjects.
5. Payper may use anonymised and aggregated data for statistics, operations and product improvement where the data cannot be linked to the Customer or an identifiable person.
6. Payper does not use Customer Data to train third-party general AI models in identifiable form. Any AI features in the Platform process data only to deliver the Services under these limits.

9. Subprocessors and third parties

1. Payper may use subprocessors for hosting, database, payments, email, SMS, analytics, AI features, CDN and similar. Relevant processors include Supabase, Stripe, Resend, Twilio, Cloudflare, Hetzner/Coolify, Google (if calendar is connected), OpenAI/Anthropic (AI features) and Dinero/Billy (if accounting is connected).
2. Third-party integrations are enabled by the Customer and are subject to the third party's own terms. Payper is not responsible for third-party errors, data quality or availability.

10. Intellectual property

1. Payper (or its licensors) owns all rights in the Platform, software, design, documentation, trademarks and know-how.
2. The Customer receives only the licence set out in these Terms. No ownership is transferred.
3. The Customer may not reverse engineer, decompile, copy or further develop the Platform beyond what mandatory law allows.

11. Confidentiality

1. Each party must keep the other party's confidential information confidential and may not disclose it to unauthorised parties except as needed to perform the agreement, required by law, or with the other party's consent.
2. Confidentiality survives termination.

12. Limitation of liability

1. The Services are provided without warranty of specific business results.
2. To the extent permitted by law, Payper is not liable for indirect loss, including loss of profit, business interruption, lost goodwill, data loss or third-party claims, regardless of cause.
3. Payper's total aggregate liability to the Customer is limited to the amount the Customer paid Payper for the affected Services in the 12 months preceding the event giving rise to liability.
4. This limitation does not apply in cases of intent or gross negligence, or where mandatory law provides otherwise.
5. Claims must be made in writing without undue delay and no later than 12 months after the Customer became or ought to have become aware of the matter.

13. Force majeure

Neither party is liable for delay or non-performance caused by circumstances beyond that party's reasonable control, including strike, natural disaster, war, pandemic, government orders, major cyberattacks, power failure or failure of critical subprocessors. Payment obligations for periods already delivered are not suspended solely due to force majeure.

14. Changes to the Terms

Payper may change these Terms. Material changes are notified at least 30 days in advance by email or in the Platform. The current version is published on payper.dk. Continued use after the effective date constitutes acceptance. If the Customer does not accept the changes, the Customer may terminate effective on the change date.

15. Governing law and venue

1. These Terms and the contractual relationship are governed by Danish law.
2. Disputes shall first be attempted resolved amicably. If not resolved, disputes shall be brought before the District Court of Svendborg (Payper ApS' home court) as court of first instance, unless mandatory law provides otherwise.

16. Contact

These Terms are prepared for Payper's B2B services. They are not a substitute for individual legal advice.